Terms & Conditions – Registration and Payment Plans

Registration and payment plan terms and conditions

These terms and conditions cover payment plans with Climb Worcester Ltd (t/a Redpoint Worcester).

Definitions

Payment Plans (EFT)- Users of the centre may also purchase a membership payment plan (EFT Membership)
Pre-paid Visits- Users may purchase pre-paid visits, known as ‘Punch Cards’ or ‘Annual Memberships’.

General

All users of the centre must complete an Acknowledgement of Risk Form (AoR). All users must have read, understood and accepted the conditions of use and rules of the centre. All users of the centre will have a profile on Rock Gym Pro.

You may only have one payment plan active at any one time. The use of the facilities at Redpoint Worcester may be revoked at any time by a member of management if you refuse to comply with the conditions of use and rules. In the case of revocation, any active payment plan will be cancelled and refunded as per our refund policy. Redpoint Worcester may change entry or payment plan prices at any time. Changes will not be applied retrospectively. We will always notify customers of any upcoming changes by putting notices up on our website and in the centre.

Acknowledgement of Risk (AoR)

We will request that you renew your AoR form every 3 years from the first time you visit the centre. This is to ensure that you have received, read and understood our Conditions of Use and Rules and to keep your personal information up to date.

Freezing EFT Memberships

Plans may be frozen a maximum of three times per calendar year. Freezes can only be granted in four-week blocks (or 1 month).

Payment plans cannot be frozen before the three-month minimum active period has passed. In the case of injury that prevents climbing before the minimum active period is reached, a doctor’s note is required. If it transpires that the injury is not serious, please email info@redpointworcester.co.uk to request a reactivation of your plan.

To freeze your plan, you must email info@redpointworcester.co.uk with your details, and the date you would like the freeze to start. Please do this after your last visit to Redpoint Worcester and please be aware you cannot start your freeze on the same day as your last visit and freeze requests cannot be back dated.

You will receive an email confirming that the plan has been frozen. If you do not receive this email, please contact the centre on 01905350346.

Your plan will be unfrozen when you next visit the centre, unless you specifically request the plan to remain frozen at the reception desk. In this case, you will need to pay for your visit at the standard entry rate. If your plan is still frozen after the four-week (1 month) block, it will be unfrozen and re-activated, unless you inform us you would like it to be terminated. You may freeze the plan again, up to the three per calendar year. No refunds will be given in the event you fail to inform the centre.

‘Pre-paid’ Visits

Redpoint Worcester offers Punch Cards and Annual Memberships.

Punch cards are valid for two years from the initial purchase date. They may not be frozen. In-date unused visits may be transferred to another user. The original date of validity will still stand. The transfer can only be made to a user of the centre and must be done by emailing info@redpointworcester.co.uk. Refunds of transferred visits may only be made to the original purchaser.

Refunds

Refunds should be requested by emailing info@redpointworcester.co.uk. Refunds will only be made onto the original card used to purchase the membership or by BACS transfer into your bank account. Refunds will not be made to third parties, even in the case of membership being transferred. Refunds are only available if the pre-paid visits have not expired. Pre-paid visits will be refunded by subtracting the cost of standard visits used at the current price (regardless of price increases since the purchase date). Refunds are calculated using the original start date of the payment plan (i.e. frozen time is not refunded).

Refunds are worked out using the table below for Annual memberships:

What you have used | Annual Membership